Engaging User Experience
"I thought the VOLTS on CD was better than any economics class I ever took.
It was thorough and easy to follow. It's a great tool and the most effective way to help Sales understand our goals and challenges."
Implement strategic, functional and enterprise-wide learning initiatives
When your workforce must embrace a critical initiative, you can rely on us to deliver a solution that will achieve the highest level of learning and acceptance.
A key operating philosophy underlying all of our work is the belief that people will accept and make change happen more quickly when they are meaningfully engaged in the reasons for change. Although some believe it is easier and quicker to tell people that they need to change, we believe strategic change first requires individuals to conclude that the change is warranted and desirable.
Whether your target audience is the entire company, the leadership team or a functional community, we will deliver a solution that acknowledges the unique learning needs, preferences and operating realities of that target audience.
Sales Force Productivity
To compete and win in today's competitive marketplace, new and existing salespeople need to get up to speed quickly and organizations need to see dramatic productivity increases. Our 'speed-to-results' mindset is reflected in the solutions we develop and deliver. With our custom designs and cutting-edge eLearning techniques, your salespeople will:
- Internalize new product and marketplace information efficiently.
- Master skills before applying them in the real world.
- Strengthen customer relationships and convert sales opportunities.
We will deliver a custom solution that is designed to meet all of your unique organizational requirements. Our solutions give salespeople the opportunity to learn at their own pace, anywhere and at anytime. Learning modules can be used to support in-classroom training or as stand-alone programs in the field. The choice is yours.
Improving the speed and quality of customer service has never been more important. With rising customer defection rates and growing customer acquisition costs, it's critical that every potential and current customer be treated as a valuable asset. Customer service representatives need to connect the mundane tasks that they do on a daily basis, with the impact that they have on customer relationships and business operations.
For new customer service representatives, we can quickly and efficiently get them up to speed. By using online training, new representatives can fail early, often and without risk of damaging real customer relationships.